Happy Holidays from the Emerald Team!
We may be a little slower responding to support emails and posting out deliveries.
Orders made after December 20th will not be posted until we are back on January 3rd. Thanks for your patience.
Happy Holidays from the Emerald Team!
We may be a little slower responding to support emails and posting out deliveries.
Orders made after December 20th will not be posted until we are back on January 3rd. Thanks for your patience.
Delivery
Contact-free deliveries
Our delivery partners practise a contact-free collection and delivery process, whereby all orders will be collected or delivered without the need for a signature. Furthermore, drivers are also adhering to social distancing measures at all times
Delivery timeframes
We work hard to ensure we quickly pack and dispatch your orders. We dispatch all orders from our warehouses across Australia, so in most metro* areas you can expect your order within 1-3 business days. Areas outside of metro* delivery zones should receive orders between 2-5 business days after the time of dispatch. On occasions, the stock may be dispatched from an interstate warehouse and this may impact the delivery time of your order.
Keeping your items safe
Your delivery’s safe arrival is important to us. If no one is available to take reciept of your order, a card will be left and your delivery will be returned to a local post office for pick-up.
Authority to leave
By ticking the box at the checkout page, emerald EMS selected couriers will leave your delivery at an address in accordance with your instructions. If your delivery question is unanswered, please visit our full Terms & Conditions here or contact emerald EMS customer support here * The metro delivery zone is a 50km radius surrounding the following cities: Sydney, Melbourne, Adelaide, Canberra, Brisbane and the Gold Coast.
